kumabet Platform Privacy Notice

This page describes what we collect when you use kumabet and how we keep that data protected. We gather information necessary to operate our platform, verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted in transit and at rest, and we do not sell or share your information with third parties outside the scope of our payment and verification partners.

We take privacy seriously because your account security depends on it. When you sign up for kumabet, we collect your email, phone number, and name. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction data to prevent fraud and comply with financial regulations. This notice outlines our collection, use, storage, and your rights regarding your data.

Our services are available only where local law permits. Data protection laws vary by jurisdiction; this notice reflects our standard practice across our service regions.

What data we collect on kumabet

When you create a kumabet account, we collect your email address, phone number, date of birth, and chosen username. We use this information to create your account, communicate with you about account updates, and verify your identity. We do not share your email or phone with third parties except as required by law or our payment processors.

Account registration data

We collect your name, email, phone number, date of birth, and location during signup. We verify your email by sending a confirmation link; you must confirm before your account is active. We use your phone number to send account alerts (optional) and to support account recovery if you forget your password. Your date of birth is stored securely and used only for age-gating verification (to ensure you meet our terms). We do not sell or rent this data.

Identity verification documents

Before your first withdrawal from kumabet, we request a government ID (national identity card, passport, or driver's license) and proof of address (utility bill, bank statement, or official letter). We collect these to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Our verification team reviews your documents and deletes them from our active system once verification is complete, storing only a confirmation record. We do not share your ID images with third parties outside our verification service provider.

Payment and transaction data

When you deposit or withdraw via kumabet, we collect transaction records: the amount, payment method (e.g., DANA, e-wallet, mobile banking), date, time, and transaction ID. We do not store your full payment card details or e-wallet passwords. For e-wallet deposits, your authorization happens in your wallet app, not on kumabet; we receive only a confirmation that the deposit succeeded. For bank transfers, we generate a virtual account number for you; we see only the transaction confirmation, not your bank account number.

Gameplay and betting records

We log your betting history on kumabet — which games you play, your stakes, results, and your account balance after each bet. This data is stored in your account and used to settle payouts, track your spending, and investigate disputes. We do not share this data with third parties except to prevent fraud or comply with legal requests.

How we use and protect your data

We use your data for five core purposes: (1) to operate kumabet and process your bets and withdrawals, (2) to verify your identity and comply with KYC and AML regulations, (3) to detect and prevent fraud, (4) to communicate with you about account changes, and (5) to comply with legal obligations such as court orders or regulatory investigations.

Data security on kumabet

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. Access to your data is restricted to kumabet staff who need it to serve you (customer support, fraud detection, account verification). We do not grant access to unnecessary third parties. We use secure password hashing (not plaintext storage) so even our staff cannot see your password.

Third-party processors

We use third-party services to process your data on kumabet's behalf:

• Payment processors: We work with licensed payment gateways to process local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank-transfer deposits. These processors handle your payment authorization; we receive only a confirmation.
• Verification service: Our KYC provider reviews your ID and address documents and returns only a pass/fail verification result.
• Hosting and cloud services: Our servers may sit outside Indonesia. We use AWS or similar providers with data-protection agreements ensuring they comply with international security standards.
• Email and SMS providers: We use third-party services to send you account confirmations and password-reset emails. These services are contractually bound not to retain or reuse your data.

Your rights and data retention

Access and correction

You can access, review, and correct your kumabet account data anytime by logging in and navigating to your account settings. If you believe any information is inaccurate, you can request a correction through our support contact. We will respond to your request within a reasonable timeframe.

Data deletion

You may request deletion of your kumabet account and associated data. If you request deletion, we will close your account and remove your personal information from active systems, subject to legal holds (we may retain betting records for tax or anti-money-laundering compliance for a prescribed period). We will confirm deletion once it is complete.

Data retention

We retain your account data as long as your kumabet account is active. After you close your account, we retain betting records, transaction data, and verification documents for a period required by law (typically three to seven years) to comply with financial regulations and tax obligations. We delete other data (email, phone, address) within a reasonable timeframe unless law requires us to keep it.

Cookies and tracking

kumabet uses cookies to store your login session and remember your preferences (language, theme). These are session cookies that expire when you log out or close your browser. We do not use tracking cookies or third-party analytics that identify you personally. We use aggregate analytics (page views, error rates) to improve platform performance, but this data does not identify you.

Contact and dispute resolution

If you have questions about our privacy practices or believe we have mishandled your data, you can contact our support team. We will investigate your concern and respond within a reasonable timeframe. If you are in a jurisdiction with a data protection authority (such as Indonesia's OJK or similar regulators), you may file a complaint with them if you believe we have violated your rights. Our services are available only where local law permits, so your jurisdiction's data protection laws apply.

Privacy policy summary and changes

This privacy notice describes our standard practices on kumabet as of the date of publication. We may update this notice if our practices change or if law requires it. We will notify you of material changes via email; continued use of kumabet after our notice constitutes acceptance of the updated terms.

We encourage you to review this notice regularly and contact us if you have questions or concerns. Your privacy and security are central to our commitment to kumabet. We take data protection seriously because your account security depends on it, and we operate under the principle that your data belongs to you — we store and protect it on your behalf, subject to the legal obligations we must fulfill to operate our platform.

For any privacy-related questions or requests, please contact our support team through the kumabet platform or email. We will respond to your inquiry within a standard timeframe and make reasonable efforts to address your concerns.

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